This letter is not a complaint but more
like constructive criticism about the service I received from a ***** Delivery Office member of staff, whose
name I don’t know. I visited *** Delivery Office this morning, 20/09/14, to
collect some post. After I walked in and stood behind a man waiting at the
window, one of your staff came to
respond. He immediately pointed out the bell in front of the chap in front of
me, in a sarcastic manner which I thought wholly inappropriate. The customerapologisedpolitely and obviously English was
not his first language. I’ve lived in**** for 3 years and I like the
cultural diversity. Possibly he hadn’t noticed the bell or the signs indicating
it or was unable to read it. I personally had assumed that when I arrived, he
was already being seen to. The man left and I handed over my card to the same
individual helping at the window. He returned with my parcel and immediately
pointed out the bell again, in the same sarcastic manner.
At this point I feel that I should mention that I understand that your staff
must have to put up with a great deal of challenging and frustrating customers
and as I work in mental health, believe me, I can relate. However, I feel that
if you expect your customers to treat you with respect you should be doing the
very same. The man working behind the window must have been frustrated but I
feel that he made assumptions about myself and other customers in the
collection office. I felt that his manner was unnecessary and mean.
At the time I didn’t respond to his sarcasm, I smiled, thanked him and left.
However, I feel that working in mental health has given me an ability to shrug
such behavior off. Now though, what I feel I should have done is responded in
kind or told him how inappropriate I thought his attitude was then and there.
I expected a much higher level of service
from Royal Mail, and I am quite disappointed. I do not want to work all week,
earn my weekend off and then be faced with a rude attitude when collecting my post.
Again, this is less a complaint, more of a
criticism. The stories and the lives of the people who walk into your collection
office and unknown to your staff. So they should not assume anything. Each
person has their own life and stresses, they do not need it to be aggravated by
sarcasm. To be honest, as I write this, I’m less annoyed for myself, but more
for the possible struggles that people I support go through on a daily basis.
Many find it extremely difficult to perform simple tasks like going to the post
office. Attitudes like the one I experienced could set an individual back a
I felt sufficiently strongly about this to
have written and would be grateful for a response"
Feeling quite proud of myself for being so assertive this morning. He was a shit though so.
When I went to hand it over, the rude guy was there so I asked him politely to pass the letter on to his manager. He looked shocked and a little dismayed. Turning to the man next to him, he asked me if I'd like to speak to his manager directly and handed the letter over to the man. At this point, I was half way out the door and cheerfully called out that he shouldn't worry about that, the letter on it's own is fine.
I don't want to go back. I like going forwards. It's the only way to improve. I just. Wish I could pause sometimes. And properly think about what I'm doing. Or what I've done. Or what I should do next. So tired of getting things wrong and losing control. Getting tired of myself.
Seriously. Why, exactly, do people who reject you, think that it's suddenly cool to get in touch and be friends, then patronise you when you explain to them exactly why they should fuck off? I was nice, chilled out, recovered emotionally from my dick episode and then one of them calls up like we're best fucking buds. Leave. Me. Alone. I hate you.
In other news, I wasn't going to date anymore but I'm going to. Nothing else distracts from stupidity inside than starting something even more stupid with someone stupid.